Otsuka America Pharmaceutical, Inc. has launched a new customer engagement approach designed to better deliver on patient, caregiver and HCP expectations in an evolving healthcare environment. The new model is built around where patients get their care locally, with the intent to better serve patients, caregivers, and healthcare providers, delivering a higher quality experience that ultimately is focused on improving patient care.
Post : Health Science Advisor - San Francisco
Job Description
The Health Science Advisor will report directly to the respective Ecosystem Lead, coordinating with cross-functional colleagues in Medical (CSSs), Market Access (HSAMs), and Patient Support (PELs) under appropriate guardrails. This individual will serve as the main point of contact/connection to healthcare provider (HCP) customers and should have a wide breadth of expertise, (e.g. able to address complex on-label information based on approved content).
Conducts proactive outreach to HCPs on topics such as :
• Product access: local market payor coverage and co-pay, prior authorization, formulary placement, and availability expectations
• On-Label/Consistent-with-label Info: proactively share information that is on or consistent with the label, including confidently and skillfully handling complex on-label information consistent with approved materials
• Established guidance on patient care: example system protocols, standard of care guidelines, discharge protocols, and published expert opinions (or share menu of options and direct accordingly)
• Ability to appropriately connect providers in real time to on-demand CSSs as questions arise
Customer engagement : Personally engage customers through a variety of virtual or digital tools and can direct customers to other colleagues (e.g., CSS) on demand; closes the loop on customer requests, ensuring that they have been met and asking for feedback on quality of engagement
Thought leadership : Facilitate speaker programs; organize local provider groups for discussions on experiences and outcomes with local/regional leaders
Business planning : Elevate opportunities and feedback to ecosystem lead, including local market insights to inform setting of local strategy and business goals; compliantly collaborate with ecosystem team to adjust targeting and call point plans and action on insights collected from customer-facing roles
Candidate Profile
• A minimum of 2 years pharmaceutical or medical device sales experience
• Must reside within commutable distance of 50 miles of the primary city in the sales territory
• Previous cross-functional industry experience in commercial life sciences (pharma or biotechnology) or related industry engaging with key healthcare ecosystem players (e.g., payers, health systems)
• 4 or more years' experience working in a sales role with HCPs, ideally representing multiple products and working across a complex healthcare system environment
• Clinical nurse or Advanced Practice Nurse (APN) experience highly valued
• The ability to work in an ambiguous environment undergoing transformation
• Proven track record in coaching, training and/or mentoring peers or others as assigned; helping such others to better meet or exceed their goals, targets and other responsibilities
• Proven track record for consistently meeting or exceeding financial and/or other quantitative targets, as well as qualitative goals
• Ability to seek out relevant information, prioritize, and apply information to solve complex problems in the ecosystem
• Ability to assimilate and communicate complex clinical and product information
• Knowledge of and ability to successfully addressing operational issues in the delivery of healthcare products to patients, such as reimbursement and supply
Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.
Additional Information
Experience : 2 years
Location : San Francisco
Industry Type : Pharma/ Healthcare/ Clinical research
Functional Area : Sales
End Date : 10th July 2024
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