Require Associate in Customer Complaints in Safety System at Novo Nordisk

Novo Nordisk is a global healthcare company with 89 years of innovation and leadership in diabetes care. The company also has leading positions within Haemophilia care, growth hormone therapy and hormone replacement therapy. Headquartered in Denmark, Novo Nordisk employs approximately 33,300 employees in 75 countries, and markets its products in more than 190 countries Novo Nordisk’s B shares are listed on NASDAQ OMX Copenhagen (Novo-B).

Post : Associate in Customer Complaints in Safety System

Job Description
About the department
Global Safety Global Business Service (GS-GBS) was set up in 2010 as one of the hub for safety case processing. At GS-GSC, we handle case processing from different sources including spontaneous, literature, solicited and clinical trials. Apart from complete case processing and medical review, GS-GSC is also engaged in safety report submission, training, LearnIt administration, quality control of Individual Case Safety Reports (ICSR), Argus configuration and maintenance, information technology quality assurance, training co-ordination and literature surveillance activities, including medical literature monitoring.

The position
As an Customer Complaint Associate, you will be responsible in performing case entry, verification and archival of the reported technical off-line complaints in Novo Nordisk complaint handling database on the basis of correspondence with affiliates and Customer Complaint Centre in headquarters (HQ). You would also be responsible in performing detailed investigations on the reported online Customer Complaints without samples in CCGloW along with ensuring proper handling of other complaint types (by re-directing to Safety Operations or Complaint Centre as appropriate).

Additionally, you would also be responsible in performing Quality Check (QC) of Customer Complaints as appropriate along with identify training needs, plan and arrange training for self and colleagues. You would also be providing performance and other metrics to management on a regular basis and upon request along with performing all work in compliance with Good Manufacturing Practice (GMP) and relevant procedures delivering the same with timelines and expected quality.

Candidate Profile
• Bachelor’s / Master’s in Pharmacy or any Life Sciences
• Sound working knowledge of MS windows applications including MS Office tools
• Solid Novo Nordisk or pharmaceutical company understanding
• Excellent communication skills (written and oral), with English correspondence
• Knowledge of customer complaint handling and knowledge of medical terminologies
• Good knowledge of GXP requirements
• Solid knowledge of Novo Nordisk products, particularly devices and its mechanism
• Self-motivated and proactive
• Quick learning and analytical skills
• Ability to motivate and engage individuals
• Ability to take up initiatives
• Team oriented personality with high degree of flexibility
• Ability to work independently and within strict timelines
• Attention to detail
• Maintain a quality mind-set, even when faced with highly repetitive tasks
• Understanding of the internal and external pharmacovigilance setting and requirements

Additional Information
Qualification : M.Pharm, B.Pharm, M.Sc
Location : Bangalore, Karnataka
Industry Type : Pharma / Healthcare / Clinical research
Functional Area : Safety System
End Date : 20th March, 2020