Teva is a global pharmaceutical leader and the world's largest generic medicines producer, committed to improving health and increasing access to quality health solutions worldwide. Our employees are at the core of our success, with colleagues in over 80 countries delivering the world's largest medicine cabinet to 200 million people every day. We offer a uniquely diverse portfolio of products and solutions for patients and we've built a promising pipeline centered around our core therapeutic areas.
Post : Quality Specialist III
Job Description
Complaint Processing : Performs the functions associated with receiving, trending, logging and coordinating the return of the Samples for product quality related Complaints. This includes complaints received via phone, email, and internet. Utilize knowledge and experience from processing of live complaint calls to lead by example.
Assists QAS Intake team management in handling of QAS Intake team activities :
Serves as a Subject Matter Expert on all In-Take Team complaint processes and scenarios and assists QAS employees to ensure compliance with Quality Assurance Services Standard Operating Procedures and Work Instructions.Collaborate with QAS Daily review team and/or closing team to discuss and calibrate on varying views on how records should be handled.Responsible for handling High Profile complaints. Conduct a day end review to ensure that proper justification is provided for and documented in all High Profile complaints.
Participate and contribute to the continuous improvement activities of the QAS group :
Participate in the continuous improvement of the QAS Group to drive operational excellence by performing a variety of tasks and projects to increase compliance, efficiencies and effectiveness of actions within the Group. Tasks and Projects may include but are not limited to:
• Support audits and inspections of QAS group
• Provide data related to product complaints, volumes, Deviation reports as required
• Identify automation and defect proofing opportunities and highlight the same to QAS management via business cases, quantifiable data.
Candidate Profile
1 to 4 years of experience with Bachelors of Science Degree in a scientific field preferably, Pharmacy, Chemistry, Micro-Biology, Chemical Engineering
Shift: Night Shift (6 PM to 3 AM)
Hybrid Working (3 Days working from office and 2 days working from home)
Additional Information
Experience : 1-4 yrs
Qualification : B.Pharm, BSc
Location : Bangalore
Industry Type : Pharma/ Healthcare/ Clinical research
Job ID : 55479
End Date : 25th May, 2024
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