Established in 2006, Crest is an IT and ITES company that offers services in premedia, data conversion, software development, research & analysis and marketing & BPO. We are a Springer group company with invaluable insight into European and American markets and the advantage of being based in India. We have perfected our offshore delivery system, working with some of the world’s largest STM publishers.
Post: Manager / Assistant Manager
Job Description:
- Ensure Service Level Agreements (SLAs) for the process are met as agreed upon with the client Manage large team to produce high-quality results and enforce ideas for operational excellence
- Lead process enhancements and re-engineering initiatives
- Escalate issues related to deviation from standard to respective authorities (internal or external) Be the owner of project specifications
- Communicate regularly with customers for project updates Follow-up on production/operations progress and ensure proactive actions to meet targets Identify skill gaps in the teams and provide inputs to training team for specific trainings Prepare monthly performance report & present the same to management Resolve issues on disciplinary matters. Escalate un-resolved issues on time
- Conducts regular reviews with team managers and skip level meetings with the entire floor to be updated on all floor issues / concerns.
- Develop strategic & tactical plans to identify, analyze and effectively respond to client’s needs, emerging trends and best practices Conduct regular meetings with the support teams namely
- Technology, IT, Transition to ensure that the internal SLAs are met
- Responsible for budget management & cost control measures Accomplishes organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Conducting performance reviews/appraisals for team managers Assist in hiring process, training & development Lead, motivate and develop frontline
- Team Leaders and foster a culture of teamwork and performance Act as the primary point of contact for all complaints, enquiries and issues
- Ensure process compliance with all business rules and regulatory directives, and adherence to all operational processes and procedures
Requirement:
Bachelor’s degree/ Master’s degree/PhD degree preferably in Material Science/ Physics/ Chemistry with strong background in Nanotechnology is desirable
Experience 4 to 6 years, with 2 years’ experience as an Assistant Manager
Experience in handling scientific databases and or STM publishing is preferred Soft Skills: Good Communication and interpersonal Skills, Entrepreneurial spirit, People- management skills, self-motivated
Additional Information:
Experience: 4-6 years
Education: M.Pharm, M.Sc, B.Pharm, B.Sc
Industry Type: Pharma/ Biotech/Clinical Research
End Date: 16th Oct., 2016
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