Career as Jr.executive/executive - Training & Development (pharma Retail) in Apollo Hospitals Enterprise Limited, UNIT: Apollo Pharmacy

Apollo pharmacy is a leading retail chain of pharmacy and is a unit of - Apollo Hospitals Enterprise Ltd. - Asia's largest healthcare group.
Our growing Retail Pharmacy network touches lives across the length and breadth of India.With over 30 years of retailing experience, customer-focused service and brand value our network spans out to 2000+ retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.

Post: Jr.executive/executive - Training & Development (pharma Retail)- 1

Job Description
OBJECTIVE
Drive Training & Development for employees’ with the ultimate goal of creating a wow experience to the customers.

JOB GUIDELINES
Training:
1. Training Need Identification and Analysis; customization of Training Methodology
2. Preparation of Monthly Training Calendar
3. Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training man days
4. Plan and deliver induction to new hires on bi-monthly basis
5. Plan and deliver new hire’s training program on bi-monthly basis
6. Plan and deliver existing employees training program
7. Plan and conduct On Job Training in Stand Alone Pharmacies/ Hospital Based Pharmacies

HR:
Coordinate with HR
1. To receive the list of new joinees eligible for induction and new hire training as per the training calendar
2. To submit the attendance of trainees undergoing induction and new hire training
3. To track three monthly assessments of trainees and carry out counselling whenever required
4. To help solve issues related to attendance, ID card, uniform etc

Budget & MIS:
1. Generate and maintain training related employee database
2. Prepare and report fortnightly Training plan and MIS both for supervisor(s) and frontline associate(s) to the Training coordinator
3. Record actual monthly training expenditure in training MIS

Operations & customer service:
1. Encourage and direct supervisors for collecting customer feedback forms
2. Collect relevant issues during branch visit and coordinate with concerned in operations for solutions
3. Liaison with the concerned in operations to deliver operations modules during New hire training

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Candidate Profile
- Relevant teaching experience in Pharmacy retail, pharmacy colleges etc. is desired.
- M.Pharm freshers (without work experience) may also apply.
- The technical trainer applicant needs to have good conceptual understanding of pharmacy practice and appropriate soft-skills in relation to the pharmacy retail industry.
- Self motivated, excellent communication, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees.
- The incumbent should be flexible to travel and work from the retail outlets for on the job training
- Should have good communication skills in English, Hindi and the local regional language
- Should be open to work fulltime 6 days a week (Mon-Sat)

(UG - B.Pharma - Pharmacy) AND (PG- M.Pharma - Pharmacy) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required)

Additional Information:
Experience: 1-3 yrs
Qualification: B.Pharm
Location: Delhi/NCR
Functional Area: Trainer
Industry Type: Apollo Pharmacy, Retail / Wholesale
Employment Type: Full Time
Job Type: Teaching, Education, Training, Counselling
End Date: 20^th June, 2015