Accenture is a global management consulting, technology services and outsourcing company, with approximately 275,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$28.6 billion for the fiscal year ended Aug. 31, 2013.
Post: Pharma Operations Lead
Job Description
Requirements:
- Team leadership Experience – team size of 25+ for greater than a year
- Excellent Project Management Skills
- Excellent Oral & Written Communication skills
- Excellent Analytical ability
- Understands Metrics & Quality tools
- Operational excellence exposure is required
- Proficiency in computer skills (MS Office - Excel, PowerPoint, MS Outlook etc)
- Pharmaceutical experience is desirable but not necessary
- Experience in Leading Operations / Quality in a Multi National Corporation environment
OVERALL PURPOSE OF JOB
To coordinate the work of the team to deliver quality service required by the client in accordance with agreed business plans.
PROCESSES: Clinical Trials Process in Pharma
Responsibilities/Authorities:
- Manage Internal Operations for Accenture
- Ensure that the SDL is informed on operational issues (Metric performance, attrition)
- Manage stakeholders (Client, Accenture team, management) effectively
- Ensuring that the team meets defined service metrics (SLA) : Accuracy, Timelines and Productivity
- Ensure key processes are managed effectively – recruitment, performance management, Metrics reporting, invoice, escalation etc.
- Manage support processes (Invoice, MIS reports etc) efficiantly
- Provide feedback to improve performance of process / individuals where required
- Effectively coach or counsel team on managing the process
- Drive & manage different processes required operationally: Viz: Recruiting process, Employee engagement, Employee idea process, Training etc.
- Demonstrate Good Leadership skills with ability to communicate effectively.
- Develop and implement a continuous improvement programme to increase efficiency & reduce costs
Education & Experience:
- Graduate Degree is a must
- Minimum of 6-8 years of experience
Additional Information:
Experience: 6-8 Years
Qualification: Graduate Degree is a must
Job Number: J4028
Location: Chennai
Last Date: 20th December, 2015
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