Indian Pharmacopoeia Commission (IPC) is an Autonomous Institution of the Ministry of Health and Family Welfare, Govt. of India. IPC is created to set standards of drugs in the country. Its basic function is to update regularly the standards of drugs commonly required for treatment of diseases prevailing in this region. It publishes official documents for improving Quality of Medicines by way of adding new and updating existing monographs in the form of Indian Pharmacopoeia (IP). It further promotes rational use of generic medicines by publishing National Formulary of India. IP prescribes standards for identity, purity and strength of drugs essentially required from health care perspective of human beings and animals.
Post : Complaint Executive
Applications are invited for the following vacant post at Indian Pharmacopoeia Commission (IPC), an Autonomous organization under the Ministry of Health & Family Welfare, Ghaziabad, through Manpower Resource Outsourcing Services Providing Agency.
Age : Not exceeding 28 years
Salary : 26,250/-
No. of Posts : 01
Essential Qualification & Experience : Bachelor's degree in Biomedical Engineering OR Master Degree in Pharmacology / Clinical Pharmacology / Clinical Research / Quality Management related field. Experience 1 year experience in production / quality / Regulatory Affairs/ Post Market Surveillance/ Research related to medical devices.
Place of Posting : Indian Pharmacopoeia Commission
Job Description :
1. To receive and document complaints from clients and stakeholders in accordance with established procedures;
2. To classify and prioritize complaints based on severity, impact, and potential risks;
3. To collaborate with internal teams and clients to gather relevant information related to complaints;
4. To engage with concerned personnel to gather necessary data for investigation purposes;
5. To maintain accurate and detailed records of complaints, investigations, actions taken for the closure of complaints;
6. To prepare and present comprehensive reports on complaint trends, analysis, and progress report to management;
7. To maintain regular communication with clients, updating them on the status of their complaints and resolutions;
8. To contribute to the continuous improvement of complaint-handling processes by suggesting enhancements and efficiencies;
9. To handle all complaints with the utmost confidentiality and professionalism;
10. Any other activities as assigned by competent authority from time to time
Period of engagement
The tenure of contract will be for period of one year. However, in case the work and conduct of the staff is not found to be satisfactory during the contract tenure, the services may be terminated at any time without assigning any reason thereof.
General Instructions
1.The competent authority reserves the right to increase or decrease the number of vacancies and reject/select/cancellation of applications received without assigning any reason.
2. Interview will be conducted at IPC, Ghaziabad. No TA/DA shall be paid for attending the interview.
3. It is not obligatory on the part of IPC or Manpower Outsourcing Service Agency to call the applicant for interview. Preference may be given to the candidates who have desirable experience.
4. Experience/Age may be relaxed at discretion of the Competent Authority
5. The candidate is responsible for the correctness of the information provided in the application. If it is found at a later stage that any information given in the application is incorrect/false, the candidature/appointment is liable to be cancelled/terminated.
6. Candidates shortlisted for interview will have to produce original documents for verification in support of their application educational qualification, experience at the time of Interview.
7. Interested candidates should submit their application online through Google Form with the following link
No other mode of submission of application form will be accepted.
The last date for submitting the application form 13th May 2023 closing hour 5:30PM
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