Pharmacy Graduate Job as Deputy Manager at Wipro

Wipro, the safety, health and wellbeing of our employees is of paramount importance and over the past several weeks we have taken a series of preventive measures to protect our employees from the Coronavirus outbreak. Given the evolving situation, we have advised our employees to work from home wherever feasible and if their role allows them to do so. Wipro offices will remain open.

Post : Deputy Manager

Job Description
• Able to demonstrate the understanding on ISO 13485
• Understanding on 21 CFR 803 , Complaints process and critical timelines.
• Must be able to properly use and navigate tools and MS Office.
• Able to communicate professionally and concisely to all business partners and other Wipro employees.
• Able to think critically to determine the type of questions which need to be asked to gather necessary information
• Able to properly groom their direct reports to sustain and drive performance and discipline.
• Good problem solving and analytical skills
• Good customer service skills

Roles & Responsibilities :
• Communicates objectives and expectations to the team.
• Conducts Performance Reviews for Team Leaders
• Leads the Status/Operations calls with the clients
• Overall responsibility for achieving Client’s service level expectations and maintaining high quality delivery for Medical Device Post market surveillance project
• Support in managing efficient work allocation and tracks the overall performance of team members
• Manages the PMS function through registration, through potential regulatory reporting, sample retrieval, investigation, customer response and ultimately to closure/reopening as needed
• Evaluates, encodes, and maintains Quality Records based from the Product Issues processed by the complaint Specialists.
• Performs reviews and assessments of complaints processed by peers as part of cross utilization approach
• Responsible for contacting SME’s, Lead and Client as needed for escalation and to obtain complaint closure
• Remediates any disconnects and misunderstanding with the process through calibrations, coaching, and facilitated client communications.
• Work with multiple functions to meet customer needs with a focus on business process improvement and customer relations.
• Responsible for completion of the team’s schedule adherence.
• Excellent verbal and written communications in English
• Ability to plan, prioritize, organize and communicate with client & Team leads
• Perform all other duties assigned by supervisor or manager from time to time

Candidate Profile
Bachelors of Science/Engineering/Pharmacy OR Life science graduates Like Microbiology, Gen Engg, Biology, Bio Chem, MSc etc)

Additional Information
Qualification : B.Sc, B.Pharm
Location : Kolkata, India
Industry Type : Pharma/ Healthcare/ Clinical research
Req ID : 2852360
End Date : 31st May, 2022