Genpact Limited, a global leader in business process and technology management services, leverages the power of smarter processes, smarter analytics and smarter technology to help its clients drive intelligence across the enterprise. Genpact’s Smart Enterprise Processes (SEP) framework, its unique science of process combined with deep domain expertise in multiple industry verticals, leads to superior business outcomes. Genpact’s Smart Decision Services deliver valuable business insights to its clients through targeted analytics, reengineering expertise, and advanced risk management. Making technology more intelligent by embedding it with process and data insights, Genpact also offers a wide range of technology services. Driven by a passion for process innovation and operational excellence built on its Lean and Six Sigma DNA and the legacy of serving GE for more than 14 years, the company’s 60,500+ professionals around the globe deliver services to its more than 600 clients from a network of 74 delivery centers across 20 countries supporting more than 30 languages.
Post: Project Manager
Job Description:
* Manage client engagement & relationship with regard to project management oversight & operations delivery
* Responsible for recruitment, induction, development, supervision, billing, in an oversight role
* Have a good understanding of org-wide issues, identify solutions, align teams to internal & external clients business objectives
* Develop & maintain project mgmt. methodology (doc. templates, project phases, reporting & planning) for successful project delivery
* Communicate in a clear, efficient & effective manner with client teams, peers, seniors, team members and other stakeholders
* Oversee & ensure timely resolution any issues, conduct troubleshooting / business analysis reviews for departments as requested
* Establish strong quality controls, implement & maintain document storage system containing all project docs readily accessible by all key stakeholders and relevant support teams
Operational excellence
* Responsibality for Quality, Timeliness, Productivity and other operational metrics on projects
* Gain understanding of the process, general operating environment; and cascade information & learnings to rest of the team
* Continuous improvement of existing process to drive efficiencies and synergies
* Drive initiatives on new work types, new client groups, improved operations & innovative solutions
Client Related Responsibilities
* Building a strong relationship with clients - both internal and external
* Reporting project updates to the sponsors at all levels
* Ability to manage clients engagements independently
People management responsibilities
* Mentoring and Coaching Members on the team
* Periodic assessment of team & project performance
* Identify and plan development needs
* Creating communication plans
* Intra-team communication and best practices sharing
* Manage interpersonal relationships within team
* Manage attrition within guidelines
* Setting up and facilitating continuous innovation & improvement plans for the teams
Candidate Profile:
* At least 4 years of work experience working with data on extraction, transformation, loading, manipulation, visualization, etc.
* Experienced with project management and coordinating with project leaders / teams, technology, and sponsors
* Demonstrated client-focus and ability to translate functional requirements to technical specifications
* Hands-on experience in developing & maintaining MIS & reporting processes across business functions & resolve interface issues
* At least 3 years experience managing teams responsible for data list generation, data cleansing, investigation / research & analysis
* Experience working with large relational databases (Oracle, Teradata) using SQL or SAS (system optimization preferably)
* Organized approach towards any work, able to work under pressure, critical thinking ability & very good communication skills
* Good knowledge of MS Office Suite (Excel, Access…etc.) for input tracking & output representation
* Additional knowledge of output representation tools like Spotfire, Cognos, Tableau, QlikView are good to have
* Prior experience in the Healthcare / PBM industry of USA preferred
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