At UnitedHealth Group, their mission is to help people live healthier lives. To achieve this goal, they are focused on building a modern, adaptable, innovative and inclusive system of health care services.
Their scale and potential to improve health makes them one of the most visible stewards of America’s vast health care system. Entrusted with both important resources and responsibilities, they are involved on a daily basis in decision-making that has life-changing consequences for millions of Americans.
Post: Associate Director - Healthcare
Job Description:
-Maintaining business relationships with multiple stakeholders for smooth running of BPO operations
-Drive transformation through best in class practices within current teams to develop World class operations
-Working with the transition managers for seamless migration of work from onshore locations to Hyderabad site
-Working as an independent Ops leader to take care of all operational and people issues for the site.
-Conducting Operational Business Reviews with onshore counterparts and management team internally.
-Coordinating site wide issues with the Site Director
-Fostering/maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
-Assisting in building, reviewing and adhering to the annual business plan
-Controlling expenses and increasing profitability via productivity and quality gains
-Ensuring the Production Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
-Reviewing work results of the team and their pattern of handling claims queues and adjustments
-Producing annual business plans including operating budgets
-Negotiating solutions, resolving conflicts and anticipating/handling critical situations
-Developing, motivating and retaining employees and challenging the team to set ambitious goals
-Providing regular performance feedback and giving frequent formal and informal coaching sessions.
-Managing P&L for respective Business Areas.
Candidate Profile
-Graduate – minimum qualification
-10-15 Years of Experience – large scale operations in US Healthcare Industry.
-400-500 FTE’s Min of Span.
-Has extensive experience in interactions with Clients / Onshore teams
-Flexible for Shifts – Night – US timings.
-Open to Travel.
-Hands on work experience of US Healthcare industry-Revenue Cycle Management are required.
-Six Sigma / Lean Sigma certification - Preferred.
-MBA from a reputed institute - Preferred.
-Excellent communication skills, relationship building and interpersonal skills.
-Excellent organizational skills and ability to prioritize and multi-task.
-Demonstrable ability to successfully supervise and lead others.
-Ability to work collaboratively with sub-ordinates, peers and senior management.
-Proven track record of sound business judgment and experience of change management.
-Project Management demonstrated experience such as customer service, claims or medical and/or health insurance.
Additional Information:
Location: Hyderabad
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area: Other
Job Code: 676042
End Date: 15th September, 2016
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