We’re a global biotechnology company dedicated to improving the human condition. Our industry-leading brands are found in nearly every life sciences lab in the world, including innovative instrument systems under the Applied Biosystems and Ion Torrent names. We’re also responsible for a broad range of reagents with our Invitrogen, GIBCO, Ambion, Molecular Probes and Taqman products. With approximately 3,900 patents and exclusive licenses, we’re home to one of the largest intellectual property estates in the life sciences industry
Post: Technical Applications Scientist I
Essential Functions:
Provide technical support to Life Technologies customers for the cell biology, protein, molecular diagnostic and cell culture product lines with a primary focus on GIBCO Cell Culture. Inquiries may be received via telephone or email. Provide customer support on technical issues by utilizing all available resources. Escalate issues or problems when warranted. Participate in training, both new product and continuing education to remain at the edge of scientific knowledge. Accurately record pertinent information from customer contacts in Customer Relationship Management system. Summarize trends and technology as technical tips, FAQ’s and troubleshooting guides. Recommend changes to knowledge databases, website, and other company managed databases of technical information. Present technical updates and contribute to department meetings. May present technical and product information at trade shows and in customer field visits. Participate in Specialty Team projects/individual projects. May be required to perform other related duties as required and/or assigned.
Nature and Scope
Position determines own practices and procedures and contributes to the development of new concepts. Performs duties independently with only general direction given. Job encounters recurring work situations with occasional variations from the norm, involving a moderate to high degree of complexity. Decisions are made within policy constraints. Occasionally, situations may warrant action outside of company guidelines, in which case the application scientist is encouraged to share solution with Supervisor prior to action. Erroneous decisions may lead to customer dissatisfaction and/or increased costs for the company. Normally receives no instructions on routine work, general instructions on new assignments. Technical Application Scientist I has contact with internal and external customers on a daily basis. Possibly serve on cross-functional teams to provide expertise and to represent customer perspective and needs. Works on complex problems in which analysis of situations or data requires an in-depth evaluation of various factors. Exercises judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results. May determine methods and procedures on new assignments and may provide guidance to other lower-level personnel.
Minimum Qualifications (must have)
Requires M.S or PhD. in a Life Sciences or similar field.
· Minimum 4 years related laboratory experience required.
· Proven ability to quickly learn large amounts of new, complex technical information required.
· Demonstrated ability to effectively communicate, both orally and in writing, to customers and colleagues is required.
· Ability to manage multiple priorities required; problem-solving ability required.
· Computer literacy, including spreadsheet, database, and word processing applications as well as the Internet required.
· Prior experience in customer service is preferred.
Preferred Qualifications (nice to have)
1. PhD in Life Science or similar Field
2. Prior experience in customer experience is preferred
Additional Information:
Experience: Min. 4 Year
Requisition ID:14935BR
Industry Type: Pharma/ Biotech/Clinical Research
End Date: 15th Oct, 2013
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