Requirement of Patient Support Counselor in Indegene - 10 Openings | Freshers

Indegene's scientific and competitive intelligence services lend actionable insights to clients to support their strategic decision making. We provide scientific, clinical, and competitive insights to help align the business development, licensing, clinical development, and marketing activities of our clients to current and future market needs.

Post: Patient Support Counselor - 10 Openings

Job Description:
• Speaking with patients suffering from various ailments and counseling them for health outcomes management over phone
• Collate health records related data from consenting patients
• Enroll new patients into the system once they call in
• Capture details related to Adverse Drug Reactions reported by patient in pre-defined templates
• Handling patient queries and providing response from pre-defined FAQs
• Enter data into a Patient Support CRM (Optimax)
• Receive regular feedback from team managers and undergo program related training and on the job training on a regular basis

Desired Profile
• Qualifications: B.Pharm/ B.Sc (Microbiology) fresher
• Fluent in English, Hindi and any one regional language (Gujarati, Marathi, Bengali, Kannada, Tamil, Telugu and Malayalam)
• Good computer skills
• Ability to work in a process driven/ structured environment
• Empathy and willingness to listen and relate

Additional Information:
Exp: 0-0 years
Location: Bangalore
Education: B.Sc, B.Pharm
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area: CR, IT, BPO