Zoetis is a global animal health company dedicated to supporting customers and their businesses in ever better ways. Building on 60 years of experience as Pfizer Animal Health, we deliver quality medicines and vaccines, complemented by diagnostics products and genetics tests and supported by a range of services. We are working every day to better understand and address the real-world challenges faced by those who raise and care for animals in ways they find truly relevant.
Post: HR Officer / Zoetis Colleague Services Associate (JR00000910)
Job Description
- Processes HR transactions in Workday as requested
- Resolves HR process and policy questions and colleague issues through multiple communication channels
- Leverages knowledge management solutions to complete inquiries and transactions
- Works to meet expected service levels and business performance goals
- Escalates client service issues to appropriate party as appropriate
- Documents all cases in case management application
- Ensures consistent application of HR policies and state, federal, and / or country laws and practices
- Provides input to the Zoetis Colleague Services knowledgebase and contributes ideas to improve processes or performance
- Demonstrate empathy to the colleague’s situation and speaks in a manner / tone the colleague can understand and relate with
- Supports change programs and initiatives
- Develops understanding of ZCS operations and the Zoetis organization
- Participates in scheduled and ad hoc training in order to improve HR and business acumen
- Supports colleague engagement and cultural programs and initiatives
- Performs special projects and related duties, as assigned
Additional Information:
Location : Mumbai
Industry Type: Pharma/Biotech/Clinical Research
Functional Area: Colleague Services Associate
Job Reference: JR00000910
End Date: 21st October, 2016
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