Job for Manager in Scientific Content at Cactus

Cactus Communications —a company dedicated to the pursuit of good English. We provide editing, educational, transcription, and training services to individual and institutional clients worldwide. All our businesses are linked together by one common factor—great written English. Since our establishment in April 2002, we have carved a niche for ourselves as a company providing language solutions of the highest quality.

Post : Manager, Scientific Content

Job Description
You will be responsible for the service deliverable, quality control, business growth, team performance, progression, and operational efficiency of an in-house team. As a Content Manager, you will need to have a strong understanding of the academic publishing industry and accordingly drive business decisions for your team. You will also build resources and implement the necessary processes for your team to meet all client requirements and delivery deadlines.

Roles & Responsibilities:
• Efficiently managing team operations and meeting targets set by the organization for operational excellence
• Ensuring quality deliverable of journal selection, technical critique, and scientific writing reports for academic researchers
• Analyzing and responding to client feedback and ensuring satisfactory resolution of complaints
• Training and auditing for new hires and existing members
• Managing the performance and growth of team members
• Exploring opportunities to improve the team’s business through service deliverable evolution to meet client requirements

Candidate Profile
• Master’s or PhD degree in any field
• At least 2 years’ experience in operations management in a service industry
• Track record of 3-5 published papers
• Experience of doing peer reviews for academic journals
• At least 2 years’ experience in people/team management
• Excellent spoken and written English skills for business communication and academic writing, advanced understanding of data and comfort with Excel
• Strong decision-making and problem-solving capabilities
• Good interpersonal skills
• High client and business focus

Additional Information
Experience : 2-5 years
Qualification : Master’s or PhD degree
Location : Mumbai
Industry Type : Pharma
Functional Area : Medical Communications
End Date : 5th December, 2018