Our employees are strongly encouraged to use their own initiative and to be flexible. They are given the freedom to shape their roles and to define areas of work that will benefit directly from their individual expertise. This democratic approach encourages open discussion and brings new ideas to the table, ultimately creating a startup advantage.
The startup advantage enables employees to view themselves as entrepreneurs and change makers. They take pride in their ideas delivering value to customers, thereby transforming the business landscape.
Post: Senior Analyst- 1
Job Description
1 Provide comprehensive first tier support for the efficient resolution of technology issues.
2 Ensure proper logging of incidents/service requests in remedy
3 Manage and triage multiple incoming priorities effectively by understanding customer needs
4 Escalate incidents by following defined escalation matrix
5 Follow up with technical tracks to ensure proper closure to incidents
6 3+ years of experience in IT Helpdesk/ Service Desk environment
7 Must have worked with global customer
8 Good customer orientation and communication skills
9 Basic MS certification preferred.
10 ITIL knowledge/certification preferred.
Additional Information:
Experience: 1-3 years
Education: B.Pharm, B.Sc
Industry Type: Pharma/ Biotech/Clinical Research
Functional Area: Other
Location: Noida
End Date: 25th Jan, 2015
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