Career for M.Pharm, B.Pharm in Training & Development as Senior Manager at Apollo Pharmacy

Apollo Pharmacy is a leading retail chain of Pharmacy and is a unit of - Apollo Hospitals Enterprise Ltd. - Asia's largest healthcare group. Our growing Retail Pharmacy network touches lives across the length and breadth of India. Accredited with - International Quality Certification, with over 30 years of retailing experience, customer-focused service and brand value our network spans out to over 3300 plus retail pharmacies through which we have been serving our customers for their healthcare needs 24x7.

Post : Sr. Manager – Training & Development

No of Posts : 02

Job Description
Training:
• Training Need Identification and Analysis; customization of Training Methodology
• Preparation of Monthly Training Calendar
• Coordinate and deliver Training (Internal) in supervisory development, soft-skills, technical and process driven for frontline associates and achieving training mandays
• Plan and deliver induction to new hires on bi-monthlybasis
• Plan and deliver new hire’s training program on bi-monthlybasis
• Plan and deliver existing employees trainingprogram
• Plan and conduct on the job training in SAP/BOT/HBP as per business requirements

HR:
• Coordinate with HR
• To receive the list of new joinees eligible for induction and new hire training as per the training calendar
• To submit the attendance of trainees under going induction and new hire training
• To track three monthly assessments of trainees and carry out counselling whenever required
• To help solve issues related to attendance, ID card, uniformetc

Budget & MIS:
• Generate and maintain training related employee data base
• Prepare and report fortnightly Training plan and MIS both for supervisor(s)and frontline associate(s) to the Training coordinator
• Record actual monthly training expenditure in training MIS

Operations & Customer Service:
• Encourage and direct supervisors for collecting customer feedback forms
• Collect relevant issues during branch visit and coordinate with concerned in operations forsolutions
• Liaison with the concerned in operations to deliver operations modules during New hiretraining

Skill Set:
• The incumbent needs to have good conceptual understanding of pharmacy practice and soft-skills in relation to the pharmacy retail industry
• Self-motivated, fluent communication in respective Tamil& English is a must, presentation and interpersonal skills with a flair for customer service orientation, passion for delivering training, responsibility sharing and act as a facilitator to the trainees
• This job will require travelling within the region across retail/hospital based pharmacies for on the job training purpose.

Additional Information
Experience : 5++ years
Qualification : M.Pharm, B.Pharm
Location : Chennai
Industry Type : Pharma/ Healthcare/ Clinical research
Functional Area : Training & Development
End Date : 28th February, 2019