JAMP Pharma group Hiring for Quality Assurance Department - B.Pharm, M.Pharm Apply

The JAMP group is a proud Canadian owned company with its international headquarters located in Boucherville, 20 minutes from downtown Montreal, Quebec, Canada. The JAMP Pharma Group is active in all sectors of the pharmaceutical industry with our JAMP Pharma Generics, Orimed branded products, our Wampole and Laboratoire Suisse natural health supplements and our Cosmetic Import beauty and personal care products. The JAMP Pharma Group has also made a major investment in biosimilars which is one of the fastest growing markets in the pharmaceutical industry.

Post : Quality Assurance - Complaints Senior Executive / Assistant Manager

Key Responsibilities
• Evaluates new market complaints daily and communicates them to the various manufacturing partners, determines the criticality of complaints and makes appropriate recommendations.
• Escalates critical complaints and those with the potential to affect an entire batch or multiple batches.
• Conducts risk assessments for quality complaints, sampling to determine the percentage of products affected by complaints (AQL), if required.
• Reviews batch release records involved in quality complaints to document relevant information in complaint reports.
• Examines retained and complaint samples and documents observations in the complaint report.
• Conducts internal investigations for complaints not related to product manufacturing or packaging.
• Sends complaint samples to manufacturing partners and follows up on investigation requests with manufacturing partners.
• Evaluates investigation reports received from manufacturers and requests additional explanations when necessary, completes complaint reports and proposes preventive and/or corrective actions (CAPA), if applicable and analyzes complaint trends and escalates information as required.
• Keeps the complaint tracking system up to date and ensures justified extension requests are made before deadlines.
• Ensures the timely closure of complaints and CAPAs, develops and maintains key performance indicators (KPIs) for the complaints and CAPA sector to provide support for investigations, as needed. Promotes quality on a daily basis.

Additional Information
Department : Quality Assurance - Complaints
Experience : 4 - 8 years
Qualification : B.Pharma / M.Pharma
Location : Ahmedabad
Industry Type : Pharma/ Healthcare/ Clinical research
Functional Area : 30th April 2025