Opportunity for Associate Live Study Manager in Parexel

PAREXEL has supported the Bio-Tech and Pharmaceutical industries in helping the development of new drugs and treatments on a global basis. As a leading global biopharmaceutical service provider, they supply knowledge-based contract research, medical communications and consulting services across a broad range of therapeutic areas to the worldwide pharmaceutical, biotechnology and medical device industries. They have helped over 800 clients to develop and launch some of the most important drugs and devices of our time-helping people live better and healthier lives everywhere in the world. Headquartered near Boston, Massachusetts, PAREXEL operates in more than 50 countries around the world.

Post: Associate Live Study Manager

Job Description:
Essential Function:
The Live Study Manager (LSM) is an integral member of the Client Services department and provides support and oversight of a study throughout the project lifecycle. The position serves as an operational interface between the client and Perceptive Informatics. Relationships Reports To Associate Director Directly Supervises N/A Provides Work Direction to N/A Works Closely with Project Managers, Requirements Analyst, Software Engineers, Validation Services, Customer Care operations, Language Services, Admin Associates External Relationships Clients and other project vendors.

Key Accountabilities
* Participate in study design meetings, along with the Project Manager, Requirements Analyst and project team.
* Provide support to the Project Manager on study related duties during pre go-live activities.
* Responsible for live study support activities including client contact.
* Liaise directly with clients on development and/or live study maintenance issues as needed
* Actively perform Live Project Reviews to identify potential issues and highlight these to relevant internal departments or with the client as needed
* Propose solutions/efficiencies on live study issues
* Actively review Customer Care Operations calls on assigned studies
* Liaise with global and inter-departmental colleagues on study related issues
* Responsible for delivery of study related documents to client within agreed timelines
* Create call flow documentation as necessary
* Lead client acceptance testing process
* Manage the complete project amendment process
* Update specifications and other study related documentation as necessary during maintenance phase of study
* Communicate with clients as necessary on any aspect of study
* Attend investigator meeting as required

LSM (as above and including)
* Ability to independently manage simple to medium complexity studies
* Provide support to level ALSMs with mentoring.

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Senior LSM (as above and including)
* Ability to independently manage complex studies
* Acts as a resource for issue resolution to other LSMs
* Provides a feedback mechanism for process improvement to Requirements Analysts with respect to study design
* Mentor LSMs
* Lead and/or participate as team member with internal process improvement initiatives

Skills
* Excellent customer service skills
* High attention to detail
* Ability to work independently and in a team environment
* Excellent verbal and written communication skills
* Client focused approach to work.
* A flexible attitude with respect to work assignments and new learning.
* Ability to manage multiple and varied tasks with enthusiasm and prioritize workload
* Good computer skills, including proficiency with MS Office

LSM (as above and including)
* Ability to work in an unsupervised manner.

Senior LSM (as above and including)
* Demonstrates initiative and innovation

Education
* Degree level preferred or relevant work experience

Language Skills
* Fluent in verbal and written English

Candidate Profile:
Associate LSM
Relevant work experience preferred, including but not limited to; working in a customer service related environment; working with IVR or RTSM; working in a clinical trials environment.

LSM
Minimum 1 years client facing experience, managing live studies or equivalent

Senior LSM
1-2 years client facing experience managing a number of live studies with varying complexity,relevant PM experience or equivalent

Additional Information:
Location: Andhra Pradesh - Hyderabad
Industry Type: Pharma/ Biotech/Clinical Research
Employment Type: Full Time
Job Type: Regular
End Date: 16^th Nov, 2012
Req Number: pare-10022931