This is a question we’ve asked ourselves over and over. It’s how we at Medtronic have made hearts beat stronger and longer. It’s how we’ve pushed the limits of what technology can do in and for the body. It’s how we will continue to alleviate pain, restore health and extend life. Rising costs, an aging population, and the burden of chronic disease impact us all. And no single entity in the healthcare system can solve these challenges alone. That’s why we’re stepping forward. That’s why we’re prepared to put the full power of our technologies, services, resources — and our people — to work with new partners, in new ways, to usher in a new era in healthcare.
Post : TDS, Catheter-based Therapies
POSITION RESPONSIBILITIES
Territory Management and Account Development
- Provide quality support to help customers achieve procedural success and for the safe growth of our product portfolio
- Execute strategies and plans to achieve/exceed sales quota..
- Support Medtronic sponsored clinical trials with our technologies when & where applicable.
- Serve as trusted technical expert for products, procedure and therapy. Provide technical support for TAVI implanting centers, including “scrubbing in” to assist with valve loading and providing technical case support consistent with the instructions for use. Educate sites on proper indications for TAVI procedures.
- Probe to understand and confirm customers’ needs, handle objections and gain commitment. Develop and implement strategies to counter competitor messaging.
- Educate customers to ensure that products are understood and used effectively.
- Represent company at industry conferences and maximize potential by targeting specific customers to gain sales leads, and pursue opportunities to promote the company’s product portfolio.
- Develop and maintain comprehensive clinical and technical product knowledge. Understands current published therapy literature. Recognize and understand competitive products, industry trends, and HVT/CVG portfolio. Liaison with R&D for technology improvements and next generation needs.
Technical and Clinical Support
- Competent with sterile scrub technique and proper OR/Cath lab sterile etiquette
- Competent with proper sterile valve loading techniques and device preparation.
- Provide quality technical product, procedure & therapy support to help customers achieve procedural success to include mitigation strategies with device failure or case complications
- Support Physicians with proper device use and patient selection based on product indications.
- Provide technical support to Medtronic employees and implanting teams in accordance with Medtronic guidance.
- Provide active case support leadership for TAVI procedures. Educate implanting teams on proper indications for TAVI procedures.
- Provide support on questions regarding device suitability with measuring ability and CT reconstruction expertise.
- Provide comprehensive technical support including knowledge of imaging modalities (echo/angiography/CT, EKG)
- Knowledge of Clinical trial protocols where and when applicable.
- Understands published & relevant therapy literature.
- Recognize and understand competitive products, industry trends, and CBT/CVG portfolio.
- Liaison with R&D for technology improvements and next generation device needs.
- Serve as an expert on the TCV simulators – including set-up, demonstrations and trouble shooting
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Customer Service
- Ensure maximum coverage of all accounts within territory geographic areas to maintain optimum level of exposure and effective time management. Assist with scheduling of cases and proper customer support.
- Participate in physician training and case observations when necessary.
- Participates in any other planned customer education meetings and society conventions.
- Respond to customer requests and resolve complaints in a prompt and effective manner to include proper device complaint reporting.
- Maintain high standards of personal presentation and promote a professional personal and company image.
- Assist customers with identifying routine implant days and proper case scheduling.
- Maintain proper levels of consignment at accounts and address expiring products in a timely matter. Broker consignment contracts
- Close all Purchase Orders in a timely fashion
- Negotiate customer pricing and contracts & respond to tenders
Training, Education and Professional Development
· Educate/Train hospital staff with proper valve loading instruction
· Develop and maintain comprehensive clinical and technical product knowledge.
· Recognize and understand competitive products, features, strengths in relation to the company’s products.
·Participate in product and skills development programs, managing own self development.
· Resource for R&D for product improvements and next generation needs.
· Assists in training new hires
· Helps drive and maintain quality initiatives and global best practice initiatives.
Administrative Responsibilities
- Develop and maintain accurate account and territory records
- Responsible for product inventory to include shipments, usage and return of product.
- Responsible for forecasting customer implants and obtaining billing PO’s for each case.
- Submits accurate and timely expense reports.
- Report device complaints to proper departments within quality assurance within Medtronic.
- Schedules travel arrangements to ensure multiple objectives are accomplished.
- Supports heart teams with appropriate products, clinical literature and pre case planning strategy,
- Maintain hospital eligibility/access with various vendor credentialing services if applicable
- Control expenses and adhere to company policies and procedures.
Communication
- Identify,establish and maintain productive working relationships with key decision makers, customers and their staff, administrative staff, etc.
- Maintains a high level of communication with appropriate CVG sales partners and leadership within assigned geography.
- Plan and implement effective sales/product presentations to customers.
- Develop and maintain productive working relationships within the company to ensure maximum sales support and maintain a high level of customer service.
- Contribute to the development of a strong team effort.
- Communicate market intelligence/competitor activity promptly, including potential sales leads, and information regarding product price or account activity to Manager and/or other appropriate company personnel
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Candidate Profile :
TDS :
Bachelors Degree in business or science with no to less than 3 years experience in pharmaceutical or other medical device sales/clinical support
Clinical designation (RN, Radiology technician, Scrub Tech, Physician Assistant etc.) with no to less than 5 years of cardiac industry experience in sales or clinical support,
Sr.TDS
Bachelors Degree and 3 + years with clinical or sales experience, selling or supporting interventional cardiology,vascular or surgical products, Clinical designation (RN, Radiology technician, Scrub Tech, Physician Assistant etc.) with 5+ years of cardiac industry experience in sales
PRINCIPLE TDS:
Bachelor’s Degree with 10 + years of sales experience in hospital environment, selling interventional Cardiology or surgical related products. In addition, must have supported 500+ TAVI cases.
Additional Information:
Experience : 3- 10 years
Qualification: B.Pharm, B.Sc, B.Tech, B.E
Location: Chennai, Tamil Nadu, India
Industry Type: Pharma/ Healthcare/ Clinical research
Functional Area: Sales & Marketing
End Date: 20th April, 2017
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